7.6 KiB
Product Context: Olathe Club of the Deaf Website
Purpose
The Olathe Club of the Deaf (OCD) website serves as the official digital presence for the Olathe Club of the Deaf, a community organization serving deaf and hard-of-hearing individuals in Olathe, Kansas. The website aims to:
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Provide Accessible Information: Deliver critical information about the club's activities, mission, and resources in a fully accessible format.
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Facilitate Community Engagement: Enable members and potential members to discover and participate in club events, meetings, and initiatives.
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Streamline Club Administration: Provide club leadership with tools to manage membership, events, and content without technical expertise.
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Promote Deaf Culture: Showcase the richness of deaf culture and the club's contributions to the local deaf community.
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Support Organizational Growth: Attract new members, volunteers, and donors while retaining existing community connections.
Problems Solved
The OCD website addresses several key challenges:
For Community Members
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Information Access Barriers: Many deaf individuals face barriers to information that is primarily delivered through audio channels. The website provides visual and text-based information delivery.
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Community Discovery: Finding local deaf community events and resources can be challenging. The website centralizes information about club activities and resources.
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ASL-First Communication: Many deaf individuals prefer ASL as their primary language. The website incorporates ASL videos alongside text content.
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Digital Participation Gap: The website bridges the gap between online and in-person participation for the deaf community.
For Club Administrators
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Administrative Burden: Tracking memberships, organizing events, and distributing information manually is time-consuming. The admin system automates these tasks.
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Technological Barriers: Club leaders may not have technical expertise. The admin interface provides accessible tools for non-technical users.
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Content Updates: Maintaining current information was historically difficult. The CMS allows for easy content updates.
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Resource Distribution: Sharing meeting minutes, bylaws, and other documents was inefficient. The document repository centralizes these resources.
For Public Awareness
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Deaf Awareness: Many hearing people lack understanding of deaf culture. The website educates the broader community.
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Resource Visibility: Community resources for deaf individuals were not widely known. The website increases visibility of these resources.
Target Users
Primary Users
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Current OCD Members
- Age range: 18-80+
- Technical proficiency: Varies widely
- Need: Access event information, membership details, club updates
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Club Leadership & Board Members
- Role: Volunteer administrators
- Technical proficiency: Basic to intermediate
- Need: Manage content, track memberships, coordinate events
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Prospective Members
- Deaf or hard-of-hearing individuals in Olathe area
- May be new to the area or community
- Need: Learn about the club, membership benefits, upcoming events
Secondary Users
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Deaf Community Supporters
- Family members, interpreters, educators
- Connection: Support deaf individuals or the community
- Need: Event information, volunteer opportunities, donation options
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Community Partners
- Local businesses, schools, government agencies
- Relationship: Collaborate with OCD on initiatives
- Need: Contact information, organizational details
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Researchers & Media
- Studying deaf community or seeking information
- Need: Historical information, contact details, mission information
User Journeys
Member Journey: Event Participation
- Discovery: Member visits website to learn about upcoming events
- Information Gathering: Views event details including date, time, location
- Decision: Decides to attend based on accessible information
- Preparation: Uses location map to plan transportation
- Follow-up: Returns to website after event to view photos or minutes
Administrator Journey: Event Management
- Creation: Logs into admin dashboard to create new event
- Setup: Enters event details, uploads images, sets category
- Publication: Publishes event to website and highlights on homepage
- Management: Monitors registrations if applicable
- Post-Event: Uploads photos or minutes after event concludes
New Member Journey: Joining the Club
- Introduction: Discovers website through search or referral
- Exploration: Browses about section, history, and mission
- Consideration: Reviews membership benefits and requirements
- Application: Completes online membership application form
- Integration: Receives welcome email with next steps
- Engagement: Begins participating in club events
Public Journey: Learning About Deaf Culture
- Discovery: Visits website seeking information about deaf community
- Education: Explores pages about deaf culture and ASL
- Awareness: Views ASL videos with accompanying transcripts
- Connection: Uses contact form to request more information
- Engagement: Signs up for newsletter or follows on social media
Key Features & Priorities
Critical Features (Must-Have)
- Accessible Design: WCAG 2.2 AA compliance with deaf-specific considerations
- Event Calendar: Browsable calendar with detailed event information
- Membership Management: Member tracking and status management
- Content Management: Easy updates for non-technical administrators
- Document Repository: Storage for minutes, bylaws, and forms
Important Features (Should-Have)
- ASL Video Support: Video content with transcripts and subtitles
- Contact Functionality: Forms for inquiries and feedback
- Responsive Design: Mobile-friendly experience across devices
- Board Member Information: Leadership profiles and roles
- Email Integration: Notification system for members
Enhancement Features (Nice-to-Have)
- Member Portal: Personal dashboard for individual members
- Donation Integration: Online donation capabilities
- Social Media Integration: Sharing and cross-posting capabilities
- Event Registration: RSVP functionality for events
- Photo Gallery: Event photo albums
Accessibility Requirements
As an organization serving the deaf community, accessibility is paramount. The website must include:
- Visual Communication Priority: Information presented visually first
- ASL Video Content: Key information presented in ASL
- Text Alternatives: Captions and transcripts for all video content
- High Contrast Design: Clear visual distinction for all users
- Screen Reader Support: For DeafBlind community members
- Keyboard Navigation: Full functionality without mouse use
- Simple Language: Clear, concise content for varied reading levels
- Reduced Motion Options: For users with vestibular disorders
- Responsive Text Sizing: Adjustable text without breaking layouts
Success Metrics
The OCD website's success will be measured by:
- Member Engagement: Increase in event attendance and participation
- Administrative Efficiency: Reduction in manual administrative tasks
- Membership Growth: New member applications through the website
- Content Freshness: Frequency of content updates
- Accessibility Compliance: WCAG 2.2 AA audit score
- User Satisfaction: Feedback from community members
- Resource Utilization: Downloads of documents and forms